Dear Sir,

It was a pleasure to finally be able to drive my car again, after its long sojourn in your workshops and the completion of the necessary repairs. To all intents and purposes I should be, and am, pleased with the results, but do have one of two qualms about praising the work carried out too highly. This is caused by my experience as a professional driver, and by the learning capabilities of the car itself.

As you are aware, many modern cars are equipped with a computer system which allows for recognition of street conditions, driving styles and preferences, fuel consumption, weather and much more. This computer learns the more it is used, and is capable of adapting the motor and other devices onboard the machine according to present conditions. During my driving time with this vehicle, it has learned a great deal, and during the time the vehicle was in your workshop it also learned. What it learned, however, was not of the best.

When I refuel my car, I receive an indication of how many kilometres I can expect to dive, based on my driving style and what the computer has learned from me, before I am required to refuel once more. Upon receiving my car back from your workshop, where it had arrived with a full tank of fuel, I noted that it was necessary for me to refuel, there being roughly enough petrol in the tank to get me home and no further. The computer informed me, once I had fulfilled this task, that I would need to refuel in four hundred and thirty-four kilometres.  Clearly the computer has learned from the driving skills of your workshop personnel, since I would normally expect to have a figure in excess of seven hundred and fifty kilometres between petrol station visits. This figure suggests that your personnel did not drive my vehicle in a manner fitting usage of someone else’s property, or that they do not have the necessary skills to drive vehicles in a safe and considerate manner at all.

I have now refuelled my vehicle, and the computer has begun to learn once more. After driving one hundred and fifty kilometres, I am told that my next visit to a petrol station, based on my driving style, should be after a further five hundred and eighty kilometres.

I would be more than happy to advise you and your workshop personnel where they may attend courses to learn adequate driving skills, but it is unlikely that I will be bringing my vehicle to your workshop for repair, or to be used as a test object, any time in the near, or distant, future.

Yours faithfully,